Executive Summary of Customer Profitability And Lifetime Value Case Study Solution

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Executive Summary of Customer Profitability And Lifetime Value Case Analysis

The reports offers with the problem of effective IT spending on facilities of the company such as incompatible, inadequate and glitch-prone appointment system that has not been handling 45000 calls per day in an effective way. It is recommended that the company needs to use the IT spending on infrastructure, in order to improve the reservation system. The business ought to allocate a sufficient amount of budget on enhancing consumer loyalty, reinforcing profit and making the most of the market share, which can be done by allowing the representatives to utilize the web made it possible for booking system as well as book more tailored getaways for customers.

In current days, the entire sensor market in the United States is shifting towards offering less pricey products, which are less in prices, and the companies are also offering the multi functions sensor system to the consumers. There is a requirement to make crucial decisions concerning the number of various activities and operations that what items and services require to be introduced and made in the near future and what items and services require to be discontinued in order to increase the total business's earnings in upcoming years. As the Figure 1.1 is showing that the factory automation service is lying in the low supply chain efficiency and low market efficiency as it is supplying the unfavorable 1 percent return on invested capital (ROIC), so, it will be a better choice to stop this item from its item line or to re-evaluate it by determining the various opportunities for improving the effectiveness associated with the factory automation organisation.