Executive Summary of Customer Management Case Study Solution

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Executive Summary of Customer Management Case Analysis

The reports deals with the problem of efficient IT investing on infrastructure of the business such as incompatible, inadequate and glitch-prone appointment system that has not been handling 45000 calls per day in an effective way. It is recommended that the company must use the IT spending on facilities, in order to enhance the reservation system. The company needs to allocate an adequate amount of spending plan on improving client commitment, bolstering earnings and optimizing the market share, which can be done by enabling the representatives to use the web enabled booking system as well as book more tailored vacations for clients.

In existing days, the whole sensing unit market in the United States is shifting towards providing less pricey products, which are less in costs, and the companies are likewise supplying the multi functions sensor system to the clients. There is a need to make essential decisions relating to the number of different activities and operations that what items and services require to be presented and made in the near future and what items and services require to be stopped in order to increase the total company's revenues in upcoming years. As the Figure 1.1 is revealing that the factory automation service is lying in the low supply chain effectiveness and low market performance as it is offering the negative 1 percent return on invested capital (ROIC), so, it will be a much better decision to terminate this item from its product line or to re-evaluate it by determining the various opportunities for improving the efficiency associated with the factory automation business.