Executive Summary of American International Group Inc Case Study Help

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Executive Summary of American International Group Inc Case Solution

The reports deals with the problem of effective IT investing on facilities of the company such as incompatible, inadequate and glitch-prone appointment system that has not been handling 45000 calls per day in an efficient way. It is recommended that the company needs to use the IT investing on infrastructure, in order to enhance the booking system. The business must designate an adequate amount of spending plan on enhancing customer commitment, boosting profit and maximizing the market share, which can be done by permitting the agents to utilize the web enabled appointment system as well as book more customized vacations for clients.

In current days, the entire sensor market in the United States is moving towards supplying less expensive products, which are less in rates, and the business are also offering the multi functions sensing unit system to the clients. There is a requirement to make key choices regarding the number of different activities and operations that what products and services need to be presented and manufactured in the near future and what items and services need to be terminated in order to increase the general business's profits in upcoming years. As the Figure 1.1 is showing that the factory automation service is lying in the low supply chain efficiency and low market efficiency as it is supplying the negative 1 percent return on invested capital (ROIC), so, it will be a much better choice to discontinue this item from its product line or to re-evaluate it by determining the various opportunities for improving the effectiveness associated with the factory automation business.